The scariest place to be in business
I didn’t know what the hell I was doing.
Much less didn’t know how to figure out how to do it in attracting customers.
But there is a scarier place to be in your business.
Nobody told you or will tell you that marketing your business is about strategy.
Tactics are used to help push the strategy forward.
But what if there was a strategy?
See, the scariest place to be in business is to have one customer be ALL of your business.
When I worked at my last job, we had a client who was 50 something or more percent of the company's revenue. Meaning they kept a majority of the company employed.
Had they taken their business elsewhere, that’s many jobs lost, hours cut, and benefits slashed.
You may not be at such a big stage to worry about this. Think about it, though. Say you have a customer who is more of your revenue. This means you may bend over backwards to appease them or you may deal with all the stress that they bring to your plate.
And if they decide to leave?
There goes your vacations, the nice living you thought you had, and the safety of being able to pay bills on time.
After this car wash fiasco, I’ve learned not to depend on one customer. It’s good to take on high-revenue customers. Of course, you just never want to stop having the phone ring.
Having any customer hold the success or failure of your business is no good place to be.